FAQ
General
What is AS WATER?
AS WATER is a brand specialized in the sale, rental and maintenance of waterbikes, offering innovative solutions for water sports.
Where are you located?
AS WATER operates from Switzerland and Portugal, providing rental and maintenance services throughout Europe.
Does AS WATER only sell water bikes?
No. In addition to waterbikes, we offer parts, accessories, maintenance products and exclusive merchandising.
FAQ
Business Leasing (B2B)
What rental plans are available?
We have three rental plans adapted to the needs of companies:
- Annual Plan (12 months) – Ideal for continuous operations throughout the year.
- High Season Plan (3 months – summer) – For seasonal businesses that operate in the summer.
- Semi-Annual Plan (6 months) – For companies that need a medium-term solution.
What is included in the rent?
- Waterbikes fully equipped and ready to use.
- Technical visits for maintenance during the rental.
- Essential parts kit for minor on-site repairs.
- Technical support and assistance always available.
How can I apply for a rental?
Just fill out our contact form or talk to us on WhatsApp. We analyze your needs and send you a personalized proposal.
Are bikes delivered to the location?
Yes, delivery of waterbikes is included at no additional cost. However, the removal of bicycles will be the customer’s responsibility and will have a variable cost depending on the location.
Does the rental include spare parts?
The rental includes a basic kit of essential parts, but does not cover additional wear and tear parts. If necessary, they can be purchased separately.
How does maintenance work during the rental?
We carry out technical visits to ensure that the bicycles remain operational. Minor adjustments and lubrication can be made by the rental company using the kit provided.
FAQ
Maintenance
and Technical Assistance
What maintenance options do you offer?
We have different maintenance packages to ensure that your waterbike is always in perfect condition:
- 3 Month Pack – Ideal for seasonal use.
- 6 Month Pack – For those who need more frequent monitoring.
- Annual Pack – Full maintenance all year round.
- Option for salt or fresh water – With specific treatments for each environment.
Can I send my waterbike in for service?
Yes. You can send the frame or floats for repair, and we will return the equipment after service.
Do you offer remote support?
Yes, we have telephone support and we send explanatory videos on maintenance and repair procedures.
What basic care should I have with my waterbike?
- Lubricate the outer shaft of the transmission with environmentally friendly grease.
- Clean and lubricate the Outdrive flex shaft regularly.
- Rinse with fresh water after each use, especially in salt water.
- Check the tension of the directional cables and the fixing of the frame supports.
- Check that the pedals turn freely and wash the floats periodically.
FAQ
Store and Products
How can I buy a waterbike or accessories?
Our products are available in our online store. You can make your purchase directly on the website and receive your order in the comfort of your home.
Does the online store have an integrated payment system?
Yes, we accept multiple payment methods to ensure a safe and fast purchase.
Do your products have a warranty?
Yes, all water bikes and parts are guaranteed against manufacturing defects. For more details, please see our warranty conditions.
FAQ
Contacts and Support
How can I contact AS WATER?
You can contact us using the contact form on the website, via WhatsApp or through our social media channels.
What is the average response time for support?
We try to respond to all requests within 24 hours.
